Ollie is a Rough Collie cross Border Collie rescue dog.  He was rescued by Wood Green animal shelter and re-homed with his new owner in the summer of 2006.  When booking in, Ollie's owner explained that he was nervous due to the fact that he had been abused in the past; he wasn't sure how Ollie would react whilst being groomed. However, I reassured Ollie's owner that all care would be taken to build his confidence whilst he was in my care.

When Ollie first arrived at the salon, it was obvious from his actions and the look in his eyes, that he was very unsure of what was about to happen. He didn’t want his owner to leave.  When it was time to go his owner handed me the lead and I explained I would contact him when Ollie was ready for collection. It is very important to take time with nervous dogs and help to build their confidence, so every part of the process had to be carried out at a pace that made Ollie feel comfortable.

Ollie’s owner had explained that his favourite treat was cheese, so this is where I began.  I sat with Ollie, gave him a treat, quietly stroked him and talked to him in a gentle manner.  I went through everything that I was going to do, showing him the equipment that was going to be used. Although this sounds a little unusual; just as you would calm a child by explaining things, it helps a dog in the same way!

Ollie was quite unsure
prior to his groom.

   

   

After gaining Ollie's trust, he felt much happier. He looks very
smart after his groom!

I spent about a hour with Ollie just talking to him and cuddling him, until I was sure that he was ready for the next part.  This involved using a high powered blaster to get some of the undercoat out and is quite a noisy process.  As his owner had already explained that he was scared of vacuum cleaners, I knew that he wouldn’t be keen on this.  I switched it on and let him come over to investigate what the noise was. As he wasn’t keen on going on the table, I did all this on the floor. Surprisingly, it didn’t take long until Ollie came to see what I was doing. Even more surprisingly. he then sat down and let me blast the undercoat out of his coat. If the process became a little overwhelming for him, he would lean away from me and the blaster then venture back for more when he was ready.  Next it was bath time; he wasn’t keen so I stood in the shower with him and let him cuddle in when he needed reassurance.  I got soaked but it was worth it just to have a calm dog rather than a stressed one.

After a bit more cheese and a cuddle, it was time to be dried and trimmed.  The drying and brushing out I did on the floor and Ollie was a star; he just let me do it all the way through without walking away.  You could see he was still a little wary, but he was starting to trust me and was so much more relaxed than when he first arrived in the salon.  When I finished drying him, I thought I would try him on the table.  He was a little shaky at first, but then stood there and let me trim him and cut his nails.  Although Ollie was very well behaved, the grooming process took far longer then it normally would with a trusting dog, but it was worth it as he now looks beautiful! Most importantly, next time Ollie comes to see me, he knows he is safe with someone who won’t hurt him.

Ollie's photographs and case study appear by kind permission of his owner.

 

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